Q: Faq's Custom Design

Do you do custom design? Yes, we are a full service jewelry store and have our own manufacturing equipment. **How long does it take? ** Depending on our current work load and the complexity of the design , custom design jewelry take abut 6-8 weeks. Do I need to make an appointment to discuss a custom design? No, we have many sales and master jewelers on-site that can help you get started with your custom design. I have an old piece of jewelry I would like to redesign. Do you do that? Yes, we can use the stones out of your existing jewelry to create a new piece. The gold or metal is returned to you or you can apply the scrap metal value toward your custom design.

Q: Faq's Watch Repair

Can you repair my watch? We are able to fix every brand, regardless of age, and can fix most pocket watches too. If you need a new battery, band, or band adjustment, we can perform that while you wait. Competitive pricing for preferred selections of all major brands. <ul> <li>Watch repairs, battery and band replacements (leather, metal and rubber)</li> <li>Quartz tune-ups</li> <li>Mechanical watch repair and servicing</li> <li>Sizing Watch Bracelets, Polishing Watch Bands</li> <li>Full Service for Mechanical and Quartz Watches (see details below)</li> </ul> How long does it take? Watch repairs usually take about 2-4 weeks. The watchmaker will provide an estimate for the repair within approx 1 week. Depending on if parts need to be ordered, this time can vary.

Q: Faq's Appraisals

How long does a jewelry appraisal take? In most cases, appraisals take only a few days. We have an independent appraiser that will come to our store as needed. **I have a lot of pieces that are very valuable. Can I wait while you appraise it? ** Yes. Our appraiser can set up meeting with you at our store and she will take all the necessary measurements, photos etc while you wait and then finish the paperwork a little later. This service will be charged at an hourly while-you-wait rate and will be subject to the appraisers availability. I would like to sell my jewelry. Do I need an appraisal? Not necessarily. A traditional insurance appraisal is meant to pay for replacing the item, in case it gets lost or stolen. A fair market appraisal is a good idea, if you have no idea on what your items is worth for selling it privately or if you need them appraised for dividing an estate after someone passed away. You don't need an appraisal for selling your jewelry or diamonds to a jewelry store as the value is calculated more as a scrap value for materials only.

Q: Faq's Jewelry Repair

Can you repair my jewelry? We provide full service on-site jewelry repair like chain repair, ring sizing, re-tipping of prongs, restoration, re-shank, head replacement, pearl restringing, appraisals, rhodium and gold-plating etc. Can you repair costume or gold-plated jewelry? Yes, in many cases we can. We have a laser welder that lets us join breaks in very small pin-pointed areas without loosing much of the plating. However there may be slight discoloration on the weld spots. Do you repair silver jewelry? Yes, we can repair your silver jewelry and sometimes even silverware. What's the turn around time? Most repairs take about 7-10 days. During high volume times like Christmas or vacation time of jewelers these times may be a bit longer. I need it faster. Is there an option? Yes, you can pay for expedited rush service which in most cases is same day service, unless its the end of the working hours or it needs parts. How much does it cost to size my ring? Ring sizing prices will vary greatly depending on material (platinum, white gold, yellow gold or silver), thickness of your ring, going down or up in size as well as how many sizes you are going up. Sizing down in yellow gold without any stones starts at $60. If there are a lot of diamonds in the ring, we tighten all loose stones during your repair. We will need to see the condition of your ring before we can give you an accurate quote. I don't want my ring to leave my sight. Can I watch?

Question 1

Faq's Custom Design

Accepted Answer

Do you do custom design? Yes, we are a full service jewelry store and have our own manufacturing equipment.

**How long does it take? ** Depending on our current work load and the complexity of the design , custom design jewelry take abut 6-8 weeks.

Do I need to make an appointment to discuss a custom design? No, we have many sales and master jewelers on-site that can help you get started with your custom design.

I have an old piece of jewelry I would like to redesign. Do you do that? Yes, we can use the stones out of your existing jewelry to create a new piece. The gold or metal is returned to you or you can apply the scrap metal value toward your custom design.

Question 2

Faq's Watch Repair

Accepted Answer

Can you repair my watch? We are able to fix every brand, regardless of age, and can fix most pocket watches too. If you need a new battery, band, or band adjustment, we can perform that while you wait. Competitive pricing for preferred selections of all major brands.

Watch repairs, battery and band replacements (leather, metal and rubber)
Quartz tune-ups
Mechanical watch repair and servicing
Sizing Watch Bracelets, Polishing Watch Bands
Full Service for Mechanical and Quartz Watches (see details below)

How long does it take? Watch repairs usually take about 2-4 weeks. The watchmaker will provide an estimate for the repair within approx 1 week. Depending on if parts need to be ordered, this time can vary.

Question 3

Faq's Appraisals

Accepted Answer

How long does a jewelry appraisal take? In most cases, appraisals take only a few days. We have an independent appraiser that will come to our store as needed.

**I have a lot of pieces that are very valuable. Can I wait while you appraise it? ** Yes. Our appraiser can set up meeting with you at our store and she will take all the necessary measurements, photos etc while you wait and then finish the paperwork a little later. This service will be charged at an hourly while-you-wait rate and will be subject to the appraisers availability.

I would like to sell my jewelry. Do I need an appraisal? Not necessarily. A traditional insurance appraisal is meant to pay for replacing the item, in case it gets lost or stolen. A fair market appraisal is a good idea, if you have no idea on what your items is worth for selling it privately or if you need them appraised for dividing an estate after someone passed away. You don't need an appraisal for selling your jewelry or diamonds to a jewelry store as the value is calculated more as a scrap value for materials only.

Question 4

Faq's Jewelry Repair

Accepted Answer

Can you repair my jewelry? We provide full service on-site jewelry repair like chain repair, ring sizing, re-tipping of prongs, restoration, re-shank, head replacement, pearl restringing, appraisals, rhodium and gold-plating etc.

Can you repair costume or gold-plated jewelry? Yes, in many cases we can. We have a laser welder that lets us join breaks in very small pin-pointed areas without loosing much of the plating. However there may be slight discoloration on the weld spots.

Do you repair silver jewelry? Yes, we can repair your silver jewelry and sometimes even silverware.

What's the turn around time? Most repairs take about 7-10 days. During high volume times like Christmas or vacation time of jewelers these times may be a bit longer.

I need it faster. Is there an option? Yes, you can pay for expedited rush service which in most cases is same day service, unless its the end of the working hours or it needs parts.

How much does it cost to size my ring? Ring sizing prices will vary greatly depending on material (platinum, white gold, yellow gold or silver), thickness of your ring, going down or up in size as well as how many sizes you are going up. Sizing down in yellow gold without any stones starts at $60. If there are a lot of diamonds in the ring, we tighten all loose stones during your repair. We will need to see the condition of your ring before we can give you an accurate quote.

I don't want my ring to leave my sight. Can I watch?

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